1. Agreement
These Terms & Conditions ("Terms") govern your use of trazony.com and any services provided by Trazo ("Trazo," "we," "us," or "our"). By using this website, requesting a quote, or engaging us for work, you ("you" or "Client") agree to these Terms.
Where you and Trazo sign a separate written proposal, quote, or service agreement, that document governs the specific scope, price, and schedule of your project. These Terms apply to everything that document does not address. If the two conflict, the signed document controls.
2. Services
Trazo provides services to small businesses, which may include:
- Website design, development, and ongoing maintenance
- Website hosting and domain configuration
- Google Business Profile setup, optimization, and management
- Local search optimization and content
- Automated lead follow-up, appointment reminders, and review requests
- Advertising creative and campaign management
The exact services you receive are those listed in your proposal, quote, or invoice. Anything not listed there is out of scope and will be quoted separately before we begin.
3. Pricing and payment
- Setup fee. A one-time build fee is due before work begins, unless your written proposal says otherwise. Work is scheduled once the setup fee clears.
- Monthly fee. Ongoing services bill monthly in advance and recur automatically on the same day each month until cancelled under Section 12.
- Pass-through costs. Domain registration, premium plugins, stock imagery, paid ad spend, and similar third-party costs are your responsibility and are billed at cost or paid by you directly.
- Ad spend. Advertising budgets are paid by you directly to the advertising platform and are separate from our management fee.
- Taxes. Prices exclude any applicable sales or use tax, which will be added where required by law.
- Price changes. We may change recurring pricing with at least 30 days' written notice. You may cancel before the new price takes effect.
4. Late payment and suspension
Invoices are due on receipt unless stated otherwise. If payment is more than 10 days late, we may pause work and suspend hosted services after giving you written notice. If payment is more than 30 days late, we may take the site offline and terminate the engagement.
Overdue balances may accrue interest at 1.5% per month, or the maximum rate permitted by New York law, whichever is lower. You are responsible for reasonable costs of collection, including attorneys' fees. Reactivation after suspension may require payment of all outstanding balances plus a reasonable reactivation fee.
5. Your responsibilities
To deliver on time, we need you to:
- Provide content, photos, logos, business details, and account access promptly when requested
- Confirm that you own or have the right to use everything you send us — images, text, logos, video, and testimonials
- Respond to proofs, drafts, and approval requests within a reasonable time
- Keep the credentials we share with you secure, and tell us promptly if they are compromised
- Make sure the claims we publish about your business are accurate, including any licensing, certification, insurance, or guarantee claims
Projects stalled waiting on Client materials for more than 60 days may be archived. Restarting an archived project may require a new setup fee.
6. Timelines and revisions
Estimated delivery dates are good-faith estimates, not guarantees, and depend on you supplying materials and approvals on time. Your project includes a reasonable number of revision rounds during the build, as described in your proposal. Requests that change the agreed scope — new pages, new features, redesigns after approval — are additional work and will be quoted before we start.
7. Ownership and licensing
What you own
All content you supply — your business name, logo, photos, text, and trademarks — remains yours. On full payment of all amounts owed, you receive ownership of the final website design and custom page content we created specifically for you.
What we retain
Trazo retains ownership of its underlying tools, templates, frameworks, code libraries, workflows, and processes, including anything developed before or outside your project. You receive a non-exclusive, perpetual license to use these as incorporated into your site. You may not resell, sublicense, or redistribute them separately.
Third-party components — fonts, stock images, plugins, and platform software — remain subject to their own licenses.
Portfolio rights
Unless you tell us otherwise in writing, we may display your completed project in our portfolio, case studies, and marketing materials, and identify you as a client.
8. Hosting and domains
- Hosting is provided through reputable third-party providers. We do not guarantee uninterrupted uptime and are not liable for outages caused by those providers.
- We maintain reasonable backups, but you are encouraged to keep your own copies of important content.
- Domains registered in your name remain yours. If we register a domain on your behalf, we will transfer it to you on request once all outstanding balances are paid.
- If you cancel ongoing service, hosting ends at the close of your final paid period. We will provide a copy of your site files on request within 30 days of cancellation, provided your account is paid in full.
9. Third-party platforms
Our services depend on platforms we do not control — including Google, Meta, hosting providers, payment processors, and messaging carriers. Those platforms set their own rules, change them without notice, and may suspend or restrict accounts at their discretion.
We are not responsible for a third-party platform suspending your account, changing its algorithm, altering its pricing, or discontinuing a feature. Where a platform's decision affects your results, we will work with you to find an alternative, but we cannot guarantee reinstatement.
10. No guarantee of results
Marketing outcomes depend on factors outside our control — your market, your competition, your pricing, seasonality, how quickly you respond to leads, and how platforms rank and deliver content. Trazo does not guarantee any specific search ranking, traffic volume, number of leads, conversion rate, or revenue unless a specific guarantee is stated in writing in your signed proposal.
Where a written performance guarantee is offered, its exact terms, measurement method, and remedy are defined in that document and are the sole remedy for not meeting it. Examples shown on this website reflect past results for specific clients and are not a promise of similar outcomes for you.
11. Communications consent
By providing your phone number or email address, you agree that Trazo may contact you about your inquiry, project, and account by phone, text message, and email. Message and data rates may apply. Message frequency varies. Reply STOP to any text to opt out, or HELP for assistance.
Consent to receive marketing messages is not a condition of purchase. How we handle your information is described in our Privacy Policy.
12. Cancellation and refunds
Cancelling monthly service
You may cancel recurring services at any time with 30 days' written notice by email to info@trazony.com. Service continues through the end of the notice period. Fees already paid for the current period are not refunded. Minimum-term commitments stated in your proposal remain payable.
Setup fees
Setup and build fees cover work performed and are non-refundable once work has begun. If you cancel before we start, we will refund the setup fee less any costs already incurred on your behalf.
Cancellation by Trazo
We may end an engagement with 30 days' notice, or immediately for non-payment, abusive conduct, or a breach of Section 13. If we cancel without cause, we will refund any prepaid fees covering services not yet delivered.
13. Acceptable use
You agree not to use our services, or ask us to produce work, for:
- Anything illegal, fraudulent, or deceptive
- Content that infringes someone else's copyright, trademark, or other rights
- False claims about licensing, certification, insurance, credentials, or results
- Harassing, defamatory, hateful, or adult content
- Unsolicited bulk messaging that violates CAN-SPAM, the TCPA, or carrier rules
- Fake reviews, fabricated testimonials, or manipulation of review platforms
We may refuse or stop any work we believe breaches this section, without refund.
14. Confidentiality
Each party agrees to protect non-public business information the other shares — pricing, customer lists, strategy, credentials, and similar material — and to use it only to perform or receive the services. This obligation continues for two years after the engagement ends. It does not apply to information that is public, already known, or independently developed.
15. Disclaimer of warranties
Our website and services are provided "as is" and "as available." To the fullest extent permitted by law, Trazo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the services will be uninterrupted, error-free, or secure.
16. Limitation of liability
To the fullest extent permitted by law, Trazo's total liability arising out of or relating to these Terms or our services will not exceed the total amount you paid us in the three months immediately before the event giving rise to the claim.
Trazo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Neither party is liable for delays or failures caused by events beyond reasonable control — including natural disasters, utility or internet failures, platform outages, labor disputes, or government action.
17. Indemnification
You agree to defend, indemnify, and hold harmless Trazo and its personnel from any claim, loss, damage, or expense — including reasonable attorneys' fees — arising from content you supplied, claims you asked us to publish about your business, your breach of these Terms, or your violation of any law or third-party right.
18. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Nassau or Suffolk County, New York, and both parties consent to that jurisdiction.
Before filing any claim, both parties agree to attempt in good faith to resolve the dispute directly for at least 30 days after written notice.
If any provision of these Terms is found unenforceable, the rest remain in full effect. Our failure to enforce a provision is not a waiver of it.
19. Changes to these terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes affecting active clients will be sent by email at least 30 days before taking effect. Continued use of our services after that date means you accept the updated Terms.
20. Contact
- Email — info@trazony.com
- Phone / text — (781) 330-5604
- Business — Trazo, Long Island, New York, United States
See also our Privacy Policy.